Privacy Policy

Privacy Policy

Effective Date: 03/02/2025

At Sykes Candle Company we value your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with us.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing and shipping address, payment information, and order details.

Non-Personal Information: IP address, browser type, device information, and usage data (collected via cookies and analytics tools).

User-Generated Content: Reviews, comments, and other content submitted on our website or social media.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill orders

Provide customer support

Improve our website and services

Send promotional emails (if you opt-in)

Comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with:

Service Providers: Payment processors, shipping carriers, and marketing partners who assist in order fulfilment and business operations.

Legal Compliance: If required by law or to protect our rights.

4. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement security measures to protect your personal information. However, no method of data transmission over the Internet is 100% secure.

6. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information

Opt out of marketing emails by clicking "unsubscribe"

Disable cookies through your browser settings

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Sykes Candle Company

sykescandleco@gmail.com